Tenants Contents - Popular Questions
Popular Questions
Our Tenants Contents cover is underwritten by a panel of cherry picked insurers consisting of Axa, LV, RSA and UK General.
In the event of a claim, the customer should contact their underwriter which will be detailed on their certificate of insurance.
Yes. If there is more than one person named on the policy with two different NCD, the higher can be used
The policy covers your client, their partner and any other person permanently living with them under their tenancy agreement (including any children or foster children). The policy does not cover lodgers or other tenants not covered under their tenancy agreement.
There's a 14 day cooling off period from the start of the policy. In the event of cancellation after the cooling off period, a pro rata refund will be given if no claim has been made.
The most your client can claim for any one valuable is £2,500 unless the item is specified on the policy.
Business equipment is covered up to the sum insured for clerical work only. Business equipment is defined as computer equipment, printers, photocopiers, computer aided design equipment, office furniture and furnishings and telecommunications equipment used in any way for business purposes. This does not include any property held as stock.
We want to let you know...
As with all insurance policies there are circumstances when cover can't be offered or a claim paid. For example, where previous insurance has been cancelled, declined, declared void or terms imposed, any claim relating to loss or damage after the home has been left unoccupied, and money or credit cards held in the home for business, trade or professional purposes and any accidental damage caused by pets.
These are only examples. For full details of what's covered and what's not covered please read our Tenants Contents policy booklet. Alternatively you can find further information in our Insurance Product Information Document for Tenants Contents.
